Preordini Pokémon TCG

Frequently Asked Questions

Are the products you sell original?
Yes, all products are 100% original and sealed, purchased through official distributors and suppliers.

How long does it take for orders to ship?
Orders are generally prepared and shipped within 24–48 business hours of payment confirmation.

What payment methods do you accept?
We accept all major payment methods available on Shopify, including credit/debit cards, PayPal, Shop Pay, and other secure methods.

Can I track my order?
Yes, as soon as your shipment is handed over to the courier, you will receive an email with the tracking code.

Can I cancel or change an order?
You can cancel or change an order before it ships. Contact us as soon as possible to check availability.

How does the return work?
We accept returns within 14 days of delivery, as long as the product is unopened and in its original condition. Once we receive the returned item, we will process your refund.

Do you also sell individual products (single cards)?
We're currently focusing on sealed products and accessories. Individual cards may be added in the future.

How can I contact you?
You can contact us via the contact form on the website or by email. We'll respond as quickly as possible.

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